PRIVACY POLICY SYNTHESISWEALTH.COM.SG

1. Who are we?

Synthesis Wealth Advisors Pte Ltd takes your privacy very seriously.

This Privacy Policy explains how we will use information about you and the steps we take to ensure your information is kept secure and confidential. It should be read together with our Disclaimer.

2. How do we collect information?

We may obtain information from you through the websites, mobile applications or other similar devices or channels

Synthesiswealth.com.sg does not share your personal information with any nonrelated third party pertaining to your enquiries.

SynthesisWealth.com.sg is the data controller in relation to the processing of the personal information that you provide to us when using the Services. Its registered address is at 6 Eu Tong Sen St, Singapore 059817. If you have any queries relating to our use of your personal information, or any other related data protection questions, please contact our admin at admin@synthesiswealth.com.sg

3. What information do we collect?

We collect personal information about you when you give this to us in the course of registering for and/or using our Services via Synthesiswealth.com.sg. This might be, for example, to obtain service for financial planning, enquire on our reviews/blogs/promotion page, register for our events as well as referring your friends and family to use our platform. In the course of providing the Services to you, we may also store information about how you use our Sites, for example, the pages viewed, the website from which you came to visit our Sites, changes you make to information you supply to us, details of the quotes you request and your transactions.

We will periodically review your personal information to ensure that we do not keep it for longer than is permitted by law.

4. How do we use your information?

We may use your personal information:

  • to personalise and improve aspects of our Services;
  • for research, such as analysing market trends and customer demographics;
  • to communicate with you, including some or all of the following:

    • i. sending you information about products and services which we think may be of interest to you – this may include new product launches, newsletters and opportunities to participate in market research;

    ii. to be shared with our partners to provide the service as required by you. When we do this, partners may carry out soft credit checks on you.

    iii. to process a transaction between you and a third party;

    iv. to search the websites of our partners in order to obtain the best quotes available to you;

    v. to track sales, which may involve us sharing data with your product provider relating to the product(s) you have purchased. Your product provider may also send us information they hold relating to the product(s) you have purchased for this purpose;

    vi. to match our data with data from other sources – we may validate and analyse your information and, in some cases, match it against information that has been collected by a third party to ensure that the information we hold about you is as accurate, consistent and well-organised as possible. As well as ensuring that any marketing material that we send you is appropriate to your needs, this process also ensures that our Services continue to be as personalised and focused as possible;

    vii. Keeping you informed about the Services: You agree that we and, with your consent, other trusted third parties will be entitled to contact you; Whenever you provide us with personal information, where necessary we will seek your consent and/or we will give you an opportunity to tell us you do not consent to the use and sharing of your information for marketing purposes. Unless you tell us otherwise, you are consenting to such use.

    5. Who do we share your information with?

    When you use any of our Services, you consent to us disclosing your personal information to the following parties depending on the nature of your enquiry:

  • Mortgage Loan Specialist with our partnered banks
  • License FA Representatives
  • Law Firms for Conveyance
  • Our partners including but not limited to companies whose products or services are included on our Sites, with a view to them: (i) providing you with an online quote for the product/service requested by you. When these companies use your information in this way, they will be acting as data controllers of your information and therefore we advise you to read your chosen provider’s Privacy Policy; and/or (ii) using our customer insight products to understand customer behaviours and develop their product offerings. Some third parties with whom we share your information may use it to carry out research such as analysis of market trends and customer demographics and to customise and develop the product/service which they offer to you or other individuals in the future;
  • trusted third parties but only where you have opted in to allow us to do so and where we believe their products, services or other offers may interest you.

    • 6. What cookies do we use?

    A cookie is a very small text file placed on your computer or device. Cookies help us to:

  • understand browsing habits on the Sites;
  • understand the number of visitors to the Sites and the pages visited; and
  • Remember you when you return to the Sites so we can provide you with access to previously saved quotes. Most cookies are deleted as soon as you close your browser or mobile application – these are known as session cookies. Others, known as persistent cookies, are stored on your computer or device either until you delete them or they expire.

    • You can choose to block or delete cookies through your browser settings. If you decide to block or delete our cookies, you will not be able to benefit from the full range of our Services and this may affect the performance of our Sites on your system.

    7. How secure is our site and what steps do we take to keep you safe?

    Our Sites are “SSL Secured” & we require an email 2 factor authentication to access our web portal. Keeping information about you secure is very important to us. We have also engaged web security expert to conduct penetration testing and provide the following test on our system

    • Injection flaws, such as SQL, NoSQL, OS, LDAP injection
    • Authentication and session management vulnerabilities
    • Sensitive Data Exposure detection
    • XML External Entities (XXE) vulnerabilities
    • Broken Access Control detection
    • Security Misconfiguration
    • Cross-Site Scripting XSS vulnerabilities
    • Insecure deserialization etc.

    However, no data transmission over the internet can be guaranteed to be totally secure. Sensitive information, are encrypted to minimise the risk of interception during transit.

    SSL Technical Details:

    Our SSL ‘Web Detect’ is our personal website alarm system - when threats enter, we will be the first to know. Web Detect Automatically scans our website once daily for critical security issues such as malicious infections, spam listings, vulnerabilities, blacklisting and more.

    Malware Detection - Stops search engines from blacklisting your site by proactively alerting you of security issues before they’re detected by crawlers

    Vulnerability Detection - Monitors our website daily for security vulnerabilities found in our customised content management systems

    SPAM & Blacklist Monitoring - Daily scans of our website’s IP address and domain name against multiple spam databases and proactively alerts us of potential email blacklisting.

    Email OTP:

    SynthesisWealth.com.sg utilises Email 2-factor One Time Password for authentication and authorisation. This ensures that we can safely control the permissions to access specific resources through our Financial Repository Electronic Database portal, and specify the desirable duration for the 2-factor one-time password.

    8. Your rights and responsibilities

    You have the rights to request that we delete all your information being shared by yourself or any consenting or non-consenting third party on our site.

    Note that it is your responsibility to check and ensure that all information, content, material or data you provide on the Sites is correct, complete, accurate and not misleading and that you disclose all relevant facts.

    Synthesis Wealth Advisors Pte Ltd reserves the right to update, amend or change the content of this Web Portal without notice.